Job Description
Launch Your Tech Career in San Jose! No Experience Needed.
We're seeking motivated Chat Support Specialists to join our innovative team. No prior experience required - we provide comprehensive paid training to transform you into a tech support professional. This is your gateway to the thriving San Jose tech scene with competitive pay and growth opportunities.
What We Offer:
- Full-time position with benefits (health/dental/vision)
- 4-week paid training program ($18/hour during training)
- Career advancement into senior tech roles
- Modern downtown San Jose office environment
- 401(k) with company match
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries for software/hardware products
- Document all interactions in CRM system with precision
- Collaborate with engineering teams for complex issues
- Maintain high customer satisfaction scores (>95%)
- Adhere to SLA for response time targets
- Continuously update product knowledge through training
Qualifications
- High school diploma or equivalent required
- No technical experience necessary (training provided)
- Exceptional written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking
- Comfortable working in fast-paced tech environment
- Basic computer literacy (MS Office, browsers)
- Must pass background check and drug screen