Job Description
Join our award-winning customer service team in Raleigh! We're hosting a dedicated hiring event for motivated individuals seeking to launch their careers in customer support. No prior experience required – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment in the heart of North Carolina's tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex service issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to teamwork
- Availability for flexible shifts including weekends