Job Description
Join our award-winning customer team as a Chat Support Specialist! No experience required—we provide comprehensive training to launch your career in tech support. This full-time role offers competitive pay, benefits, and growth opportunities in Chicago's dynamic tech hub.
What You'll Love:
- Completely paid 4-week training program
- Performance-based quarterly bonuses
- Modern downtown office with flexible scheduling
- Tuition reimbursement for career advancement
Be part of a team that values your potential over your past. Apply today and start your journey with us!
Responsibilities
- Deliver exceptional support via live chat for SaaS clients
- Resolve technical issues using internal knowledge base
- Document interactions and update CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95% customer satisfaction score
- Participate in bi-weekly skill-building workshops
- Adhere to SLA targets for response times
Qualifications
- No experience required—open to all backgrounds
- High school diploma or equivalent
- Typing speed of 35+ WPM with 98% accuracy
- Proficiency in GSuite and Microsoft Office
- Ability to multitask in fast-paced digital environment
- Strong problem-solving and empathy skills
- Reliable internet connection for remote work options
- Valid US work authorization