Job Description
Launch your tech career with our paid training program! We're seeking enthusiastic Chat Support Specialists in Chicago to join our dynamic team. No prior experience needed – we'll equip you with all the skills to succeed through our comprehensive 4-week paid training program. Enjoy competitive compensation, flexible scheduling options, and clear career advancement paths in a supportive environment.
What We Offer:
- 4-week paid training with certification
- Competitive salary + performance bonuses
- Comprehensive health benefits
- Remote & hybrid work options
- Tuition reimbursement for further certifications
Responsibilities
- Provide real-time chat support to resolve customer inquiries
- Document interactions and maintain detailed case notes
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (response time, CSAT)
- Continuously improve product knowledge through training
- Identify trends and suggest process improvements
- Maintain strict confidentiality of customer data
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent (students welcome)
- Exceptional written communication skills
- Ability to type 40+ WPM accurately
- Strong problem-solving abilities
- Proficient with basic computer applications
- Must be legally authorized to work in the US
- Reliable internet connection for remote work