Job Description
Join our award-winning customer service team in Detroit and enjoy weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support while building rewarding careers. Our modern downtown office offers a collaborative environment with growth opportunities, competitive benefits, and recognition programs. No experience necessary – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with cross-functional teams for complex escalations
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Positive attitude and resilience under pressure
- Reliable transportation to downtown Detroit location
- Willingness to work flexible shifts including weekends