Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional remote support through our live chat platform. No prior experience required – we provide comprehensive paid training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a fast-growing industry.
Why Join Us? • Industry-leading paid training program • Health benefits & 401k matching • Modern downtown Columbus office • Career growth into senior support roles
Responsibilities
- Provide real-time technical assistance via live chat for diverse client inquiries
- Document cases accurately in CRM systems while maintaining response time SLAs
- Troubleshoot software/hardware issues using remote diagnostic tools
- Collaborate with Tier 2 support for complex escalations
- Contribute to knowledge base improvements and process optimization
- Participate in ongoing training to stay current on product updates
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills (100+ WPM typing test required)
- Basic computer proficiency with ability to learn new software quickly
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection for remote work
- Ability to work flexible shifts including weekends
- Passion for helping others and solving problems