Job Description
Join our award-winning customer support team as a Chat Support Specialist! We provide comprehensive paid training for motivated individuals with no prior experience. This is your gateway to a rewarding career in tech support, with competitive compensation and growth opportunities. Located in the heart of New York City, our modern office fosters collaboration and innovation. What we offer:
- 4-week paid training program ($20/hour during training)
- Health benefits after 90 days
- Clear career advancement path
- Flexible hybrid work schedule
- Performance-based quarterly bonuses
Responsibilities
- Provide real-time customer support via live chat platform
- Troubleshoot technical issues and resolve customer inquiries
- Maintain detailed documentation of customer interactions
- Collaborate with senior team members for complex cases
- Meet quality and response time metrics
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Excellent written communication skills
- Strong problem-solving abilities
- Comfortable working in fast-paced environments
- Basic computer proficiency
- Customer service mindset and empathy
- Ability to type 40+ WPM