Job Description
Join our dynamic team at PrimeCall Solutions and launch your career in customer service! We're seeking motivated individuals for immediate full-time positions with comprehensive paid training. No experience required – we'll equip you with all the skills needed to succeed in a fast-paced call center environment.
What We Offer:
- Competitive hourly wages starting at $18.00
- 5-day paid training program
- Health benefits and 401(k) matching
- Opportunities for advancement
- Modern Austin workspace with flexible scheduling
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service issues
- Document interactions in CRM systems accurately
- Meet performance metrics (call volume, resolution rate)
- Collaborate with team members for seamless service delivery
- Adhere to company compliance protocols
- Participate in ongoing skill development
Qualifications
- High school diploma or equivalent required
- Clear communication skills (written & verbal)
- Basic computer proficiency
- Ability to multitask in high-pressure situations
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Austin location
- Must pass background check