Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional service experiences across diverse industries. This full-time position offers comprehensive training, competitive benefits, and a supportive work environment designed for career growth. If you thrive in fast-paced settings and excel at problem-solving, this is your opportunity to launch or advance your customer service career.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using troubleshooting techniques and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities and contribute to revenue targets
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with strong active listening
- Ability to multitask and manage competing priorities under pressure
- Basic technical troubleshooting abilities for software/hardware issues
- Positive attitude with resilience in challenging customer scenarios
- Available for flexible scheduling including evenings/weekends as needed