Job Description
Are you looking for a rewarding career in customer service with paid training and flexible hours? Apex Support Solutions is seeking a motivated Chat Support Specialist to join our growing team in Columbus, Ohio.
We value our employees and provide a comprehensive training program to ensure your success. Whether you are an experienced professional or just starting your career, this is the perfect opportunity to grow.
Why Join Us?
- Paid Training: No experience needed, we teach you everything you need to know.
- Flexible Schedule: Work part-time hours that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Responsibilities
- Respond to customer inquiries and issues via live chat with empathy and professionalism.
- Provide accurate information regarding products and services.
- Troubleshoot common technical problems and guide customers to solutions.
- Maintain a positive and supportive tone in all written communications.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team leads to improve support processes.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent written communication and grammar skills.
- Basic computer literacy and typing speed of at least 35 WPM.
- Reliable high-speed internet connection.
- Ability to work independently and manage time effectively.
- Passion for helping others and resolving conflicts.