Job Description
Join our award-winning remote support team as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional experiences for our clients in Fresno and across California. Enjoy flexible hours, competitive pay, and the comfort of working from home while making a real impact. Full training provided.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and service requests using our CRM platform
- Document interactions accurately in our customer database
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with a solutions mindset
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM tools