Job Description
Launch your career in customer service with our comprehensive paid training program! Nexus Global Solutions is seeking motivated individuals for entry-level Chat Support Specialist positions in New York. No prior experience required – we'll equip you with the skills to excel in remote customer interactions. Enjoy competitive benefits, flexible scheduling options, and clear growth pathways into senior support and team leadership roles.
Our 6-week paid training covers industry-leading CRM platforms, communication techniques, and conflict resolution strategies. Join a diverse team supporting Fortune 500 clients across e-commerce, SaaS, and tech sectors. Relocation assistance available for qualified candidates outside NYC metro area.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple channels
- Document interactions using Zendesk and Salesforce CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score with personalized solutions
- Adhere to SLA targets for first-contact resolution and response times
- Participate in bi-weekly skill-building workshops and team huddles
- Identify process improvement opportunities through performance analytics
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills (minimum 60 WPM typing)
- Proficiency with Microsoft Office and web-based platforms
- Ability to multitask in fast-paced digital environments
- Customer service mindset with patience and empathy
- No experience required – training provided
- Reliable internet connection and quiet home office space
- Available to work rotating shifts including weekends