Job Description
Join ConnectNow Solutions as a Call Center Representative and get paid daily while making a difference in your community! We're seeking energetic professionals to deliver exceptional customer service from our modern Portland facility. With competitive pay, comprehensive benefits, and a supportive team environment, this is your opportunity to thrive in a stable career with immediate financial rewards.
Why Work With Us?
• Daily pay through our secure payroll system
• Comprehensive health/dental/vision benefits
• Career advancement opportunities
• Paid training and development programs
• Modern work environment with free parking
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining data quality
- Meet/exceed performance metrics (CSAT, AHT, FCR) through continuous improvement
- Collaborate with team leads to optimize call flows and customer experiences
- Adhere strictly to compliance protocols and privacy regulations
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with CRM software (Salesforce/Zendesk experience a plus)
- Ability to type 35+ WPM with high accuracy
- Reliable transportation to downtown Portland facility
- Flexible availability including evenings/weekends (occasional)
- Background check and drug screen required