Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Chicago! We're seeking tech-savvy communicators to deliver exceptional virtual support through live chat channels. Enjoy a flexible part-time schedule with comprehensive paid training and competitive compensation. This remote-friendly role combines the excitement of tech support with the stability of a growing company that invests in your development.
Why Choose Us?
- Industry-leading paid training program with certification
- Flexible scheduling (20-30 hrs/week)
- Clear career advancement pathways
- Remote work with occasional team meetups
- Competitive hourly pay + performance bonuses
Transform your communication skills into a rewarding career with a company that prioritizes employee growth and customer satisfaction.
Responsibilities
- Deliver real-time support via live chat for SaaS platform inquiries
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Contribute to knowledge base improvements and FAQs
- Maintain customer satisfaction metrics (CSAT >90%)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 60+ WPM typing speed with 95% accuracy
- Experience in customer service or technical support (preferred)
- Proficiency with CRM tools (Zendesk, Salesforce, etc.)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Reliable internet connection and quiet home office space
- Must be located in Illinois for state compliance