Job Description
Join our award-winning customer support team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional service while advancing their careers through our comprehensive paid training program. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. No experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adapt to evolving product knowledge and process updates
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-first mindset
- Reliability and punctuality essential
- Must pass background check and drug screening