Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Columbus, OH! We're seeking empathetic communicators to provide exceptional remote support through our chat platform. This part-time role includes comprehensive paid training to equip you with the skills needed to assist customers with technical inquiries, billing questions, and product guidance. Enjoy flexible scheduling (20-30 hours/week) while making a tangible impact in a supportive, growth-oriented environment.
Responsibilities
- Deliver real-time customer assistance via chat support channels
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Meet weekly performance metrics for response time and customer satisfaction
- Continuously refine knowledge base articles using customer feedback
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Exceptional written communication and typing proficiency (60+ WPM)
- Strong problem-solving abilities with attention to detail
- Comfortable with remote work technology (chat platforms, CRM)
- Available for evening/weekend shifts (4-10 PM or weekend days)
- Passion for helping others and learning new technologies