Job Description
Are you a great communicator looking for a rewarding career?
Apex Support Solutions is hiring Part-Time Chat Support Representatives in Columbus, OH. We provide comprehensive paid training to ensure you have the tools you need to succeed from day one.
As a Chat Support Specialist, you will be the voice and face of our brand, helping customers resolve issues through live chat. We value empathy, patience, and technical aptitude.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive paid training program.
- Flexible part-time schedule to work around your life.
- Opportunity for career advancement within the company.
Responsibilities
- Respond to customer inquiries via live chat in a friendly and professional manner.
- Resolve customer issues and answer questions accurately and efficiently.
- Assist clients with account navigation and basic product troubleshooting.
- Document all interactions and feedback in the CRM system.
- Collaborate with team leads to improve support protocols and knowledge base.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent written communication skills with a strong command of English grammar.
- Typing speed of 35+ WPM.
- Strong problem-solving and critical thinking abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Reliable internet connection and a quiet workspace.