Job Description
Join ConnectSphere Solutions' exclusive New York hiring event for part-time chat support specialists! We're seeking empathetic communicators to deliver exceptional digital customer experiences for our Fortune 500 clients. This hybrid role offers flexible scheduling while making a tangible impact on customer satisfaction.
Our state-of-the-art Manhattan training facility provides comprehensive onboarding and ongoing professional development. Enjoy competitive pay, performance bonuses, and opportunities for advancement into full-time positions.
Responsibilities
- Resolve customer inquiries via live chat with first-contact resolution excellence
- Maintain detailed case notes and documentation in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Adhere to strict SLAs and quality assurance standards
- Identify upsell opportunities through proactive engagement
- Participate in bi-weekly performance reviews and training sessions
Qualifications
- Minimum 6 months customer service experience
- Exceptional written communication skills (120+ WPM typing)
- Proficiency with Zendesk and Salesforce platforms
- Available 20-30 hours/week with flexible scheduling
- High school diploma or equivalent (college preferred)
- Ability to work independently in a remote environment
- Strong problem-solving and conflict resolution abilities