Job Description
Are you ready to join a team that values your time and skills?
Apex Support Solutions is hosting a massive Hiring Event for Chat Support Specialists in Philadelphia, PA, with opportunities extending to Virginia. We are looking for motivated individuals to join our growing team and provide top-tier customer service through digital channels.
Why Apply With Us?
- Weekly Pay: Get paid every week for your hard work.
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Hiring Event: Meet with hiring managers directly; interviews held on-site.
- Flexible Opportunities: Options for remote work or on-site support.
Whether you are looking for a full-time career or a flexible side gig, we have a role for you. No prior experience? We provide comprehensive training to get you up to speed.
Responsibilities
- Respond to customer inquiries via live chat and email with a professional and friendly tone.
- Resolve customer issues, answer questions, and provide accurate information about products/services.
- Maintain a high level of customer satisfaction by adhering to company scripts and guidelines.
- Document all interactions and resolutions in the CRM system accurately and promptly.
- Collaborate with the team to escalate complex issues to higher-level support agents.
- Stay up-to-date with product knowledge and company policies to ensure accurate assistance.
Qualifications
- High school diploma or GED required; associate or bachelor’s degree is a plus.
- Excellent written communication skills and grammar proficiency.
- Typing speed of at least 35-40 WPM.
- Previous experience in customer service, call center, or technical support is preferred but not mandatory.
- Reliable internet connection for remote positions.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Proficiency in using computers and navigating various software applications.