Job Description
We are looking for a dynamic and empathetic Chat Support Specialist to join our expanding remote team. This entry-level position is ideal for individuals in the Jacksonville, FL and Georgia area who are eager to start a rewarding career in customer service without the daily commute. You will be the first point of contact for our clients, providing exceptional support through digital channels.
Why Join Us?
- 100% Remote Work - Work from the comfort of your home.
- Competitive Pay & Benefits Package.
- Flexible Schedule Options.
- Comprehensive Training Provided.
Responsibilities
- Respond to customer inquiries via live chat with a focus on speed and accuracy.
- Resolve customer complaints, issues, and questions professionally.
- Identify customer needs and recommend appropriate solutions.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Stay up-to-date with product knowledge and service policies.
Qualifications
- High school diploma or equivalent.
- Must reside in the Jacksonville, FL / Georgia area.
- Strong written communication skills with a friendly and professional tone.
- Basic computer literacy and typing speed (40+ WPM).
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not required.