Job Description
Are you a people-person with a knack for problem-solving? Apex Support Solutions is looking for a dedicated Chat Support Specialist to join our team in San Antonio. This is an immediate start position offering a dynamic work environment and competitive benefits.
In this role, you will serve as the voice and face of our brand, interacting with customers through real-time chat platforms to resolve inquiries, provide technical support, and ensure a seamless user experience. If you are ready to launch or advance your career in customer service, we want to hear from you.
Responsibilities
- Respond to customer inquiries via live chat with a focus on speed, accuracy, and empathy.
- Diagnose and troubleshoot technical issues or account-related problems.
- Escalate complex issues to senior support tiers while maintaining customer satisfaction.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Proactively suggest product upgrades or solutions to enhance the customer experience.
- Collaborate with the technical and sales teams to improve service protocols.
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in customer support, technical support, or call center environments.
- Excellent written communication skills with a keen eye for detail.
- Typing speed of at least 40-50 WPM.
- Familiarity with CRM software and live chat platforms (e.g., Zendesk, Intercom).
- Ability to work independently and manage time effectively in a remote setting.