Job Description
Are you a problem-solver who thrives on real-time communication?
Zenith Digital Solutions is currently seeking a dedicated Chat Support Specialist to join our premium support team in San Francisco, CA. We are looking for individuals who are passionate about customer success and ready to start immediately.
In this full-time role, you will serve as the primary point of contact for our clients, assisting them through live chat channels. You will resolve technical issues, answer product inquiries, and ensure every interaction leaves a lasting positive impression. If you are ready to take your customer service career to the next level with a top-tier company, we want to meet you.
Responsibilities
- Respond to incoming customer inquiries via live chat with speed, accuracy, and empathy.
- Diagnose and troubleshoot technical issues to provide immediate resolutions.
- Maintain detailed records of all interactions in the CRM system.
- Escalate complex cases to senior support tiers when necessary.
- Proactively identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with the product and engineering teams to relay critical user feedback.
Qualifications
- High school diploma or equivalent; Associate degree in a related field is a plus.
- 1-2 years of experience in customer service or technical support (remote or onsite).
- Excellent written communication skills with a strong command of grammar and tone.
- Typing speed of at least 50 WPM.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is highly preferred.
- Must be a resident of the San Francisco Bay Area and available for immediate start.