Job Description
Join our dynamic team at TechConnect Solutions as a Chat Support Specialist and become the frontline hero for our valued customers. We're urgently seeking empathetic communicators to deliver exceptional service through real-time chat channels. This is your opportunity to launch a rewarding career in tech support with immediate start and competitive benefits. Enjoy a modern workspace, flexible scheduling options, and career growth opportunities in one of LA's fastest-growing tech hubs.
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities during customer interactions
- Adhere to SLA metrics and quality assurance standards
- Contribute to knowledge base improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Exceptional written communication skills (90+ WPM typing)
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Available for flexible shifts including weekends
- Basic troubleshooting for software/hardware issues