Job Description
Join Capital Connect Solutions for an exciting career in customer service! We're hosting a hiring event for passionate individuals to become Local Customer Service Representatives in Washington DC. As a key member of our support team, you'll deliver exceptional experiences to our diverse clientele while enjoying competitive pay and comprehensive benefits. This full-time role offers growth opportunities and a dynamic work environment in the heart of the nation's capital. Apply now to be part of our mission to redefine customer excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions, orders, and service requests accurately
- Document interactions and maintain detailed case records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Bilingual English/Spanish speakers strongly encouraged
- Positive attitude and commitment to teamwork