Job Description
Join our dynamic team at TechConnect Solutions as an urgent Chat Support Specialist in San Jose! We're seeking passionate communicators to deliver exceptional customer experiences through live chat channels. This full-time role offers immediate start and competitive benefits including health insurance, paid time off, and career growth opportunities. Work in a fast-paced, tech-forward environment where your problem-solving skills directly impact customer satisfaction.
Our ideal candidate thrives in real-time digital communication, values teamwork, and embraces continuous learning. With competitive compensation and a supportive culture, this is your chance to launch or advance your customer service career in Silicon Valley's vibrant tech ecosystem.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues and provide product guidance using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction (CSAT) targets
- Participate in ongoing product knowledge training
- Monitor chat queues during assigned shifts
Qualifications
- High school diploma; associate degree preferred
- 1+ years customer service or chat support experience
- Minimum 60 WPM typing speed with 95% accuracy
- Proficiency with Zendesk, Intercom, or similar platforms
- Strong written communication and empathy skills
- Ability to multitask across 3-5 concurrent chats
- Flexible availability including weekends/holidays
- Immediate availability to start