Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're urgently hiring remote professionals in Ohio to deliver exceptional digital customer experiences from home. Enjoy competitive pay, flexible scheduling, and comprehensive training while making an impact.
Why TechSolutions?
- Industry-leading benefits package
- Home office equipment stipend
- Career advancement opportunities
- Collaborative remote culture
Perfect for detail-oriented communicators who thrive in fast-paced digital environments.
Responsibilities
- Resolve customer inquiries via live chat within 90-second response time
- Process orders, returns, and account modifications
- Document interactions in CRM system with precision
- Collaborate with tier-2 support for complex issues
- Maintain 95% customer satisfaction rating
- Participate in weekly product knowledge sessions
- Identify upsell opportunities during interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficient in Zendesk/Intercom platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 chats simultaneously
- Reliable high-speed internet connection
- Quiet, dedicated home office space