Job Description
Join our award-winning customer support team at CustomerConnect Solutions! We're urgently hiring Chat Support Specialists for our Jacksonville headquarters. As a key member of our digital customer experience team, you'll resolve inquiries via live chat while building lasting client relationships. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. On-site interviews scheduled immediately! Apply today to secure your spot at our exclusive hiring event.
Responsibilities
- Deliver exceptional customer support through real-time chat interactions
- Resolve technical inquiries, billing questions, and service issues
- Document cases accurately in CRM systems and maintain SLA compliance
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities for service enhancements
- Maintain product knowledge through continuous training modules
- Support quality assurance initiatives and feedback implementation
Qualifications
- Minimum 1 year customer service or chat support experience
- 60+ WPM typing speed with 95% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication skills in English
- Ability to multitask in high-volume chat environments
- High school diploma or equivalent required
- Must be available for immediate start and on-site training
- Experience in SaaS or e-commerce industries preferred