Job Description
Join Seattle's premier remote support team! We're seeking passionate Chat Support Specialists to deliver exceptional customer service from home. Enjoy Seattle's vibrant culture while working 100% remotely with flexible scheduling and full benefits. Be part of a company that values work-life balance and invests in your growth.
Why Join Us?
- Competitive pay + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Home office equipment stipend
- Monthly team virtual meetups
Responsibilities
- Resolve customer inquiries via real-time chat support
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex issues
- Maintain 95% customer satisfaction rating
- Participate in ongoing training programs
- Identify process improvement opportunities
- Support 3rd-party integrations and tools
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent written communication skills
- 50+ WPM typing accuracy
- Proficient in multi-tasking digital tools
- Reliable high-speed internet connection
- Must reside in Seattle metropolitan area
- Ability to work PST business hours