Job Description
Join our dynamic team at TechConnect Solutions for an exclusive Hiring Event seeking Chat Support Specialists in Jacksonville, FL! We're urgently expanding our customer support division to deliver exceptional digital experiences to clients nationwide. This is your opportunity to launch a rewarding career in customer service with competitive compensation, comprehensive benefits, and a supportive work environment. No experience required – we provide paid training!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and customer satisfaction
- Continuously improve support processes through feedback analysis
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and typing speed (40+ WPM)
- Strong problem-solving and empathy skills
- Availability for flexible shifts including weekends
- Must pass background check and drug screening