Job Description
Join our dynamic team at GlobalConnect Solutions! We're urgently seeking Chat Support Specialists for our exclusive hiring event in Jacksonville, FL. This temporary role offers competitive pay and the opportunity to launch your customer service career with a leading tech company. Work remotely while providing exceptional real-time support to clients across multiple industries.
As a Chat Support Specialist, you'll be the frontline hero resolving inquiries instantly via our proprietary chat platform. This is a perfect opportunity for tech-savvy communicators who thrive in fast-paced digital environments. Apply today to secure your spot at our hiring event!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within 90 seconds
- Maintain detailed chat logs and documentation for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Adhere to company protocols for data security and privacy compliance
- Participate in daily team briefings to align on product updates
- Meet or exceed customer satisfaction targets (95% CSAT minimum)
- Support multiple client accounts simultaneously during peak hours
Qualifications
- Minimum 1 year experience in customer support or chat-based assistance
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficiency in CRM software and live chat platforms (Zendesk preferred)
- Strong problem-solving skills with ability to de-escalate conflicts
- High school diploma or equivalent; college degree a plus
- Reliable internet connection and quiet home office setup
- Availability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite