Job Description
Join our dynamic team at Denver Tech Connect for an urgent hiring event seeking talented Chat Support Specialists! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital channels. This is your opportunity to launch your customer service career in Denver's thriving tech scene with competitive compensation and comprehensive benefits. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues effectively
- Meet key performance metrics including response time and customer satisfaction scores
- Utilize CRM systems to track customer interactions and update records
- Participate in ongoing training to enhance product knowledge and support skills
Qualifications
- Minimum 1 year experience in customer service or chat support roles
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and live chat platforms
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including weekends
- Must attend on-site hiring event in Denver on May 15, 2024