Job Description
Join our dynamic team at TechSolutions Inc. as a Chat Support Specialist and be the frontline hero for our valued customers. We're urgently hiring motivated individuals in Dallas to deliver exceptional service through live chat channels. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Shape your career in a fast-paced environment where your problem-solving skills make a real impact.
Responsibilities
- Provide real-time assistance to customers via live chat, resolving inquiries within 2 minutes
- Document all interactions in CRM systems while maintaining 95% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities during customer interactions
- Adhere to strict SLAs and quality assurance standards
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year experience in customer support or live chat environments
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficiency in Zendesk or similar CRM platforms
- Strong problem-solving abilities in high-pressure situations
- Fluent English communication skills with professional tone
- Ability to multitask across 3+ concurrent chat sessions
- Available for evening/weekend shifts (2-3 days per week)