Job Description
Join ConnectCare Solutions as an urgent Chat Support Specialist in Dallas, TX! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat support. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic tech environment.
As a key member of our customer success team, you'll resolve inquiries efficiently while building lasting relationships. Our modern downtown office features collaborative spaces and cutting-edge tools to empower your success.
Responsibilities
- Provide real-time chat support for product inquiries and technical troubleshooting
- Document customer interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT >95%)
- Contribute to knowledge base improvements and training materials
- Adhere to SLAs with average response time <60 seconds
- Participate in weekly performance reviews and skill development
Qualifications
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with 60+ WPM typing
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities with attention to detail
- Availability for flexible shifts including weekends
- Must start within 5 days of offer acceptance