Job Description
Join our dynamic team as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences to our valued customers in Jacksonville, FL. This immediate-start opportunity offers flexible hours and a collaborative environment where your skills will make a tangible impact. If you thrive in fast-paced settings and possess exceptional communication abilities, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain detailed case records
- Identify opportunities to improve customer satisfaction workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States