Job Description
Join ClientConnect Solutions as a Chat Support Specialist and transform customer interactions into memorable experiences! We're seeking tech-savvy communicators to deliver premium support via live chat on weekends. This fully remote role offers flexibility while maintaining high-impact customer engagement in our dynamic Charlotte-based team.
As a cornerstone of our digital support infrastructure, you'll resolve inquiries with precision and empathy. Our comprehensive training and performance incentives ensure you thrive while representing industry-leading brands. If you excel in fast-paced digital environments and value work-life balance, this opportunity is tailored for you.
Responsibilities
- Deliver real-time chat support across multiple platforms with <95% response time adherence
- Resolve technical inquiries, billing issues, and product questions using CRM tools
- Maintain detailed case documentation and escalate complex issues to Tier 2 support
- Collaborate with global teams via Slack for seamless cross-functional communication
- Participate in weekly performance reviews and continuous improvement initiatives
- Adhere to PCI compliance standards and data security protocols
- Support weekend coverage (Sat-Sun) with flexible scheduling options
Qualifications
- 2+ years of customer support experience with live chat platforms
- Exceptional written communication with 60+ WPM typing proficiency
- Proficiency in Zendesk, Intercom, or similar CRM systems
- Strong problem-solving skills with technical aptitude
- Quiet home office with reliable high-speed internet
- Ability to multitask across 3-5 concurrent chat sessions
- Weekend availability (Saturday/Sunday) with flexibility