Job Description
Join our dynamic customer experience team as a Chat Support Specialist in Charlotte! We're seeking tech-savvy communicators to deliver exceptional support during weekend shifts. This role offers flexible hours, competitive pay, and the opportunity to work with innovative clients in a collaborative environment. If you thrive in fast-paced digital interactions and want to make a difference, apply today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Monitor chat queues with average response time under 60 seconds
- Identify trends and provide feedback for process improvements
- Adhere to security protocols for handling sensitive customer data
Qualifications
- 1+ years of customer support experience via chat/email
- Exceptional written communication and typing speed (60+ WPM)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong problem-solving and conflict resolution skills
- Ability to work independently during weekend shifts
- High school diploma or equivalent required
- Experience in tech or SaaS industries preferred