Job Description
Join ClientFirst Solutions as a Chat Support Specialist in Jacksonville, FL! We're seeking weekend warriors to deliver exceptional customer service via live chat while enjoying competitive pay, flexible hours, and comprehensive paid training. This role is perfect for tech-savvy individuals who thrive in fast-paced digital environments and want to grow their careers without weekday commitments.
Why You'll Love Working With Us:
- Competitive hourly wage ($18-$24) with performance-based incentives
- Full paid training program (2 weeks, 40 hours)
- 100% remote weekend schedule (Saturday/Sunday shifts)
- Clear career advancement paths to senior support roles
- Modern tech stack and supportive team culture
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and troubleshoot technical issues using CRM systems
- Maintain high customer satisfaction scores (CSAT) and response time standards
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to security protocols and data protection standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills (WPM 60+)
- Proficiency with chat software (Zendesk, Intercom, or similar)
- Strong problem-solving abilities in digital environments
- Ability to work independently during weekend shifts
- Basic technical troubleshooting knowledge
- Positive attitude with customer-first mindset