Job Description
Join ConnectHub Solutions as a Chat Support Specialist and kickstart your customer service career with our comprehensive paid training program! We're seeking weekend warriors to deliver exceptional digital support to our global clientele. Enjoy flexible Saturday/Sunday shifts while building skills in live chat, CRM systems, and conflict resolution—all with zero upfront costs for training. Our Chicago-based team fosters a collaborative culture with clear growth pathways into senior tech support or account management roles.
Responsibilities
- Provide real-time chat support for product inquiries, technical troubleshooting, and order processing
- Document all interactions using Zendesk and Salesforce CRM systems
- Collaborate with Tier 2 support teams for complex issue escalation
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in bi-weekly training sessions on new products and tools
- Monitor chat queue during peak weekend hours (9 AM - 9 PM CST)
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 40 WPM typing speed with 98% accuracy
- Experience with live chat platforms (Drift, Intercom, or Zendesk)
- Ability to multitask across 3-4 concurrent chat windows
- Strong problem-solving skills for technical and billing inquiries
- Weekend availability mandatory (Saturday/Sunday shifts)
- Basic knowledge of Windows OS and web browsers