Job Description
Join our award-winning customer service team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Texas-based clients. Enjoy a full-time role with comprehensive paid training, career advancement opportunities, and a supportive team environment. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex issues
- Meet or exceed monthly performance metrics (e.g., CSAT, resolution rate)
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays as needed
- Passion for helping others and building customer loyalty
- USTX residency required (no remote work)