Job Description
Join our award-winning customer support team as a Chat Support Specialist in Columbus, Ohio! We're seeking tech-savvy communicators to deliver exceptional remote customer service through live chat channels. This weekend-only position includes comprehensive paid training, competitive compensation, and opportunities for career advancement within our growing company. Work flexible weekend shifts while making a real impact on customer satisfaction.
Responsibilities
- Provide real-time customer support via live chat for software and technical inquiries
- Resolve customer issues efficiently using troubleshooting methodologies
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain positive customer relationships throughout the support lifecycle
- Adhere to SLA metrics and quality assurance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 words per minute typing speed with 95% accuracy
- Strong written communication skills with professional tone
- Ability to work Saturday/Sunday shifts (10am-6pm or 2pm-10pm)
- Basic technical troubleshooting experience required
- Customer service experience in chat or email support
- Proficient with Windows OS and web-based applications
- Reliable high-speed internet connection for remote work