Job Description
Join ConnectHub Solutions as a Senior Customer Support Representative and transform your career with a leading remote-first organization. We're seeking empathetic professionals to deliver exceptional service from the comfort of your Illinois home. Enjoy competitive compensation, comprehensive benefits, and ongoing training in a dynamic virtual environment.
What We Offer:
- Full-time remote position with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls for high-value clients with empathy and professionalism
- Resolve complex customer inquiries using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- 3+ years of call center or customer service experience
- Proven ability to navigate multiple systems simultaneously
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet connection and quiet workspace
- Illinois residency required