Job Description
Join our exclusive Detroit hiring event for entry-level Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our diverse client base. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a collaborative work environment in the heart of Detroit.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet performance metrics including call resolution times
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with typing ability
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including weekends
- Valid government-issued photo ID
- Must attend in-person hiring event at Renaissance Center