Job Description
Join our dynamic team at Oakland Connect Solutions as a Customer Service Representative and start your career immediately! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in the vibrant Oakland community. This full-time position offers competitive compensation, comprehensive training, and a supportive work environment where your contributions make a real difference. If you're a people person with strong communication skills and ready to hit the ground running, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex service issues
- Identify opportunities for process improvements and share customer feedback
- Meet/exceed performance targets for call handling and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask and prioritize in a high-volume setting
- Flexible availability including evenings/weekends as needed
- Positive attitude with a commitment to continuous learning