Job Description
Join Boston's Premier Call Center Team at Our Exclusive Hiring Event!
Boston Connect Solutions is seeking dynamic individuals to join our award-winning customer service team. We offer competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant downtown Boston location. Our hiring event provides on-the-spot interviews and same-day offers for qualified candidates.
What We Offer:
- Starting pay: $18-$25/hour + performance bonuses
- Full benefits package (health, dental, vision)
- Paid training and career development
- 401(k) with company matching
- Modern downtown Boston workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Uphold company standards for data privacy and security
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screen
- Valid government-issued ID