Job Description
Join ConnectHub Solutions as a Chat Support Specialist and launch your customer service career with paid training! We're seeking dedicated professionals to deliver exceptional digital support to our diverse client base across Chicago, IL and Texas. Our weekend shifts offer flexible schedules while maintaining competitive compensation and growth opportunities. Enjoy a modern remote work environment with full benefits including health insurance and 401(k) matching. No prior experience required – comprehensive paid training will equip you with the tools to succeed in high-demand customer support roles.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple digital platforms
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with cross-functional teams to resolve complex technical issues
- Adhere to SLA metrics while maintaining high customer satisfaction scores
- Identify and escalate product/service improvement opportunities
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Minimum 50 WPM typing accuracy with strong written communication skills
- Proficiency in Microsoft Office and basic troubleshooting tools
- Ability to work independently in a remote setting during weekend shifts
- Customer service experience preferred but not required
- Must reside in Chicago, IL or Texas state
- Reliable high-speed internet connection