Job Description
Join our dynamic customer support team at NexaConnect Solutions! We're seeking passionate Chat Support Specialists for weekend shifts in Fort Worth, TX. This is an immediate opportunity to deliver exceptional digital customer experiences while enjoying competitive pay and a flexible schedule. Perfect for students, gig economy professionals, or those seeking weekend work-life balance.
Why Choose Us?
• Comprehensive paid training
• Performance-based bonuses
• Career advancement pathways
• Modern remote-friendly work environment
• Health benefits for part-time employees (20+ hrs/week)
Responsibilities
- Respond to customer inquiries via real-time chat with 90%+ satisfaction ratings
- Resolve technical issues, billing questions, and product concerns efficiently
- Maintain detailed case notes in CRM systems for accurate documentation
- Collaborate with tier-2 support for complex issue escalation
- Adhere to SLA targets for response time and first-contact resolution
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or chat support experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Ability to multitask across 3-4 concurrent chat sessions
- Weekend availability (Saturday/Sunday) is mandatory
- Must pass background check and drug screening