Job Description
Join our award-winning remote call center team as an Entry Level Customer Service Representative! We're seeking motivated individuals in Jacksonville, FL to deliver exceptional customer experiences from home. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and full benefits while making a real impact. Connect with us today to start your journey in customer service excellence!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call handling time, CSAT)
- Document interactions accurately in customer records
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency (typing 25+ WPM)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours (evenings/weekends)
- Customer-focused mindset with problem-solving aptitude
- U.S. residency and legal work authorization
- Background check and drug screen required