Job Description
Are you a dedicated problem solver looking for a rewarding career in customer support? Apex Support Solutions is hosting a special hiring event for dynamic individuals to join our elite weekend chat support team in Philadelphia, PA.
As a Chat Support Specialist, you will be the voice of our brand, interacting with customers through digital channels to resolve inquiries, troubleshoot technical issues, and ensure an exceptional user experience. We are looking for team players who thrive in a fast-paced environment and are available to work during peak weekend hours.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekend Focus: Enjoy your weekdays free with our dedicated weekend shift schedule.
- Modern Tools: Work with the latest CRM and chat software.
- Growth Opportunities: Clear paths for advancement within the company.
Responsibilities
- Respond to customer inquiries via live chat in a professional, timely, and empathetic manner.
- Resolve technical and billing issues by troubleshooting product features and explaining solutions clearly.
- Log all interactions and support tickets into the CRM system accurately and efficiently.
- Collaborate with the technical team to escalate complex issues that require further investigation.
- Maintain a high level of customer satisfaction (CSAT) scores and adhere to quality assurance standards.
- Stay updated on product knowledge and policy changes to provide accurate assistance.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer support or technical support is preferred but not required for the right candidates.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Proficient typing speed (minimum 40 WPM) with a focus on accuracy.
- Strong computer skills and familiarity with web browsers and online platforms.
- Excellent written communication skills and a positive, professional tone.