Job Description
Join TechConnect Solutions' dynamic team as a Chat Support Specialist! We're hosting an exclusive hiring event for weekend shift positions in Fort Worth, TX. This role offers competitive pay, flexible scheduling, and opportunities for career growth. You'll be the frontline hero resolving customer inquiries via live chat, ensuring exceptional service experiences. Perfect for students, night owls, or those seeking weekend work-life balance. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions using CRM systems
- Collaborate with technical teams to escalate complex problems
- Adhere to SLA standards for response and resolution times
- Continuously update knowledge base with new solutions
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent typing speed (45+ WPM) with 95% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Weekend availability (Sat/Sun shifts required)