Job Description
Join our award-winning customer service team in Omaha! We're hiring immediately for full-time Customer Service Representatives with paid training. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible schedules, and a supportive environment where your growth matters. Be the voice of our brand and deliver exceptional experiences to customers across Nebraska and beyond.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response times and satisfaction
- Proactively identify upsell opportunities for existing clients
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level welcome)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude with team-oriented mindset
- Reliable internet for remote work options